Salesrain BPO Advantages
We’ve got you covered
Sales Rain people are naturally warm, polite and hospitable. Additionally, most are college graduates, resulting in a highly motivated workforce with top levels of proficiency in the English language. Our retention levels are some of the best in the industry, because we create a supportive and dynamic environment for our employees. The results speak for themselves – our employees are the right people with the right training and tools to create sales by focusing on customer satisfaction and enthusiastically showing the advantages of our clients’ products and services.
Sales Rain owns its own facilities, which enables us to provide competitive pricing. The reason is that we are able to have better control over our overhead costs, which allows us to provide you better rates than our competitors. If you contract with Sales Rain, not only will you save 50-70% on your operational costs, you won’t need to worry about taxes, telecom costs, etc., because our pricing includes it all. And best of all, you can pay as you go – there is no initial investment or big costs up front.
Sales Rain is headquartered in Los Angeles, California, with offices in San Diego.
Sales Rain is American owned and operated, with years of call center, telecommunications, management, and sales experience among the senior leadership. Its owners reside in Southern California, while senior management is from the United States but located on site. Our local management has extensive experience working in foreign environment with foreign clients.
Solid Track Record
Out advantages have resulted in a rock-solid track record of performance. We have been in business for seven years and have experienced constant expansion because of our results-driven performance and the high degree of satisfaction we give our clients. We have recently purchased and are transferring to a brand new facility, quadrupling our capacity to match our business requirements.
Services We Provide
Sales Rain provides a wide range of services: Outbound Calls, Inbound Calls, and Seat leasing for those clients who provide their own agents and supervisors and who wish to use our state-of-the-art facilities. We are flexible and easy to work with – you can start a campaign within a week using our streamlined training process and experienced agents. Our staff will take care of training, development of sales scripts, generation of sales leads, and the operations and reporting functions required to run the campaign. And our methods of accepted payment are flexible, too. Depending on the campaign, we can accept payment on an hourly basis, on a performance basis, at a fixed monthly rate, or a combination of the above.
Sales Rain is strategically located in Los Angeles with offices in San Diego, California, and divisions in South America, India and the Philippines.
Sales Rain’s Philippines Division is based in the Quezon City area of Manila, capital city of the Republic of the Philippines. Ranking first in English Proficiency and after several years of facing fierce competition in reaching the top position in the BPO industry, PHILIPPINES is now the world leader and a destination of choice in business support functions like shares services and business processing outsourcing. The company is also situated in Makati and Eastwood/ Libis, two districts in Manila which are the most prominent of the major business districts in the country.
Our aim is to provide high level performance and service quality. To attain this, we focus on the areas that are very vital in communication, we have invested in the right people, hardware to support our customer services and specialized solutions that will help us to have an efficient reporting.
We own state of Art technology that allows us to deliver all possible applications to our clients for their outbound and inbound campaigns. Our outbound capabilities includes, predictive and power dialing, leads management, time zones, DNC compliance, full call recordings, real time statistics, operational and management reports etc. Our Inbound capabilities include provisioning of either toll free or international DIDs, full function IVR, call queuing, voicemail etc.
We pride ourselves in supporting our clients with redundant bandwidth providers, power supply back up, hardwares from top named companies such as Cisco, Linksys, Quintum, Dell, Polycoms, Plantronics and softwares from Microsoft.
We have years of experience operating on times that match the working schedules of our customers around the world, and have the experience, training, and know-how to remain sensitive to time differences between our operations centers and our target markets
- Inbound and Outbound communications
- Written Customer support and response
- Social Media / Online Real Time Chatting