Revenue Support Officer_Distribution

Full Time
Eastwood
Posted 1 month ago

Job Available : Revenue Support Officer_Distribution

Site / Location : IBM Plaza/ Eastwood City

Client / Campaign : AU/ Hotel Industry

Scope of the Role:

This role will be primarily responsible for the management and configuration of the Global Distribution System and the integration with the Property Management System and Channel Manager. The Revenue Support Officer (Distribution) works alongside the Revenue Team and supports the Revenue Manager in daily revenue management and distribution duties as well as supporting the Operations Manager and Chief Commercial Officer by completing daily, weekly, and monthly reporting functions where required. The Revenue Support Officer (Distribution) supports the Revenue Team roles in any absences. The role may also fill in for the Group Revenue Manager in their absence. If required, the role may also be required to support the Reservations Team in Phone, Email & Chat Handling.

Main Duties and Responsibilities:

The duties and responsibilities are detailed but not limited to:

Key Operations

1. Manage and maintain the GDS (Global Distribution System) platform (currently Sabre Synxis) to facilitate rate loading, configuration and integration with RMS (Property Management System and Channel Manager)

2. Troubleshoot and diagnose connectivity issues between Channel Manager and GDS, and additional online distribution channels as required.

3. Ensure optimization and maintenance of content and images for all properties across online distribution channels, with a core focus on GDS.

4. Monitor online rate parity and perform audit reports for all properties across online distribution channels.

5. Review and analyse existing and new online distribution channels opportunities

6. Support distribution systems, including setup of rates & room types.

7. Participate in both online meetings with key stakeholders and regular office meetings.

8. Send daily / weekly report to your manager of all statistical information as required.

9. Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.

Additional duties as required:

1. Assist Revenue Analyst and Revenue Manager in price management and distribution.

2. Assist in reporting on hotel performance and other monthly reporting as required.

3. Analyse daily movements on the daily occupancy report and IVI tool

4. Circulate the Daily Statistics Report.

5. Work closely with the Revenue Manager to develop revenue knowledge and skills.

6. Work closely with the Revenue Team on key tasks and projects.

7. Run STR reports & analyse business/market segment YoY performance, communicating position to stakeholders.

8. Track sales promotions & advertising.

9. Conduct competitor rate shopping and analysis as required.

10. Additional duties may also include acting as a Reservation Agent, and performing duties including Phone Call, Email and Chat Handling as the need may be.

11. When creating any reservations, ensuring all Guest Information & Data (source, region, market and origin fields) are accurate to ensure effective tracking and reporting.

12. Carry out any additional duties as required by the Revenue Manager, Chief Commercial Officer or Leadership Team.

Communication:

1. Ensure that communication with customers, employees and others is honest, open and professional.

2. Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.

3. Foster a harmonious relationship between properties, the Central Reservations Office and Head Office.

4. Notify the Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.

Essential Skills and Experience

Work Experience:

• Experience managing a Global Distribution System, specifically Sabre Synxis.

• Experience in handling Online Travel Agent Distribution Channels backend is desired.

• Minimum 2 years’ experience in Distribution, Revenue or Operations

• Diploma or Bachelor Degree in Tourism Management, Hospitality Management or similar.

• Superior attention to detail and time management skills.

• Strong reporting, analytical and problem-solving skills.

Technical Skills:

• Strong Knowledge of Computer applications

• Hotel Property Management Systems experience

• Revenue Management system experience is beneficial but not essential.

• RMS 9+ Cloud and Channel Manager experience is beneficial but not essential.

• Excellent excel skills and strong Office (Word, Outlook etc.) skills.

Knowledge, Skills and Other Competencies:

• Verbal and written communication skills;

• Flexibility with changing work schedules and working hours;

• Customer centric;

• Problem-Solving skills;

• Decision-Making skills;

• Analytical skills;

• Efficiency;

• Ability to multitask.

Job Features

Job CategoryOperations

Apply Online