Sales Admin Support

Posted 3 weeks ago

Site / Location : IBM Plaza Eastwood City
Client / Campaign : AU client

What You Can Expect To Do:
To assist and support the Sales Department to ensure the day-today sales administration of the
department is handled in a professional and timely manner. To maintain and enhance the high level of
service and professionalism of Arise Hotels & Apartment. To help maintain existing clients and
establish new opportunities for corporate and group in conjunction with the National Sales Manager.
From time to time, the Company may redirect your focus to other regions and project as determined by
the Company.

Main Duties/Responsibilities

  1. To handle all administration duties for the Sales Department.
  2. Support the National Sales Manager with answering of phones and taking of enquiries.
  3. Managing all incoming phone and email inquiries, sending of faxes and emails for the department
    and refer to relevant personal in the department.
  4. The ability to accurately produce contracts, invoices and quotations for approval by the National
    Sales Manager.
  5. The ability to accurately produce reports i.e. Month End Report and any further reports required or
  6. Update and maintain an accurate sales database.
  7. Become a subject matter expert of Hubspot and provide training as required.
  8. Take a pro-active role in telemarketing and researching of corporate companies, PCO’s and
    associations to develop leads for the National Sales Manager and increase business for the group.
  9. Solicit business leads from existing clients and internal systems.
  10. Ordering of stationary for the department.
  11. Manage all relevant VIP client bookings as requested by the National Sales Manager.
  12. Assisting with special events and distribution of hotel collateral.
  13. Distribute correspondence between Departments.
  14. Maintain file on competitor information e.g. sales kits, advertising, special events and relevant
    website promotions. Publish information internally to the Sales Department in a timely manner.
  15. To assist with marketing and EDM campaign as required.
  16. Ensure all leads and potential business is followed up efficiently.
  17. Proactively selling all Arise products and services.
  18. Working with the National Sales Manager to achieve more business for the group.
  19. Work with the relevant department(s) to ensure simple clear systems are in place to successfully
    implement new contracted business.
  20. Work with the operational departments to ensure clear systems are in place to achieve excellence
  21. in customer service.
  22. Experience in RMS 9+ Cloud Hospitality Software and CRM Hubspot (desirable)
  23. Provide reporting as evidence of activities
  24. Work with the Sales and Marketing team to ensure the overall strategies of the hotels are achieved.
  25. Overall responsibility for brand management and corporate identity.
  26. To carry out all other duties or tasks as directed by Management.

Essential Skills/Experience

  1. A minimum 1 year experience in a Sales Administration capacity
  2. A good understanding of the Hospitality & Tourism sector based around Australia will be
    advantageous but not essential.
  3. Proactive approach to conversion, developing and maintaining strong relations with clients and
  4. Dynamic, vibrant, confident, and professional personality.
  5. Confidence to put forward your ideas and contribute to a dynamic team that makes decisions and
    acts on them quickly.
  6. Experience with Microsoft Office.
  7. Ability to work under pressure with competing priorities.
  8. Strong analytical and project management skills.
  9. Strong creative outlook.
  10. Experience in RMS 9+ Cloud Hospitality Software and CRM Hubspot (desirable)

Personal Attributes
• Organised and the ability to prioritise competing tasks
• Creative and innovative
• Attention to detail
• Team player
• Strong communication and written skills

Key Performance Areas
Management will provide KPI’s as the role develops.

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