Position: Reservation Agent 

Site / Location: 27th IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: MID Shift/Night Shift

Salary Range: ₱ 20,000.00- ₱ 30,000.00

Other Benefits: HMO after completing 6 month PLUS 1 Free Dependent 

Name of the Interviewer:

Phone #/email add: hrph@salesrain.com

Required Manpower:

QUALIFICATION REQUIREMENTS

Work Experience :

 Hotel Reservation or Central Reservation Experience Required. Customer Service, Sales or Hospitality experience preferred.

Specific Technical Skills :

• Good knowledgeable of Computer applications
• Proficiency with MS Office (i.e. MS Word, Excel) and other hotel 
• Property Management Systems. RMS Cloud Experience is beneficial but not essential.

Other Capabilities :

• Excellent oral and written communication skills. Adaptive to changing work.
• Schedules and working hours. Customer orientation. Problem-Solving.
• Decision-Making, and Analytical skills. Efficient Multitasking ability.

Job Description:

Key Responsibilities:

Operations

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
• Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
• Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
• Track sales promotions/advertising as required & advised.
• Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
• Send a daily / weekly report to your manager of all statistical information as required in the policies and procedures.
• Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.

Communication

• Ensure that communication with customers, employees and others is honest, open and professional
• Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.
• Foster a harmonious relationship between properties and the Central Reservations Office.
• Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.