Why More Brands Are Choosing a Call Center in Colombia

One key factor behind Colombia’s success is its pool of highly trained bilingual workers. Year on year, thousands of professionals graduate with strong English and technical skills, making it that much easier for international companies to find good-quality customer service staff.

Having a strong bilingual workforce lets companies communicate clearly with global customers

Cities like Bogotá, Medellín and Barranquilla have become hot spots for English-speaking agents who can deliver top-notch, professional, empathetic and effective customer experiences.

Outsourcing to Colombian call centers not only gives you massive cost savings (often 40-60% lower than the US or Canada), but you don’t have to worry about compromising on quality either. You get

It is this balance of affordability and quality that lets brands scale efficiently without compromising on customer service.

The Colombian government has done a lot to promote the BPO and outsourcing sector – they’ve made it attractive through tax breaks, free trade zones, and programs that help train the workforce. All this has helped bring in big international companies, creating a solid and competitive market for outsourcing.

Additionally, a robust legal framework and the latest digital infrastructure make Colombia a trustworthy location to outsource business operations. 

Today’s Colombian call centers are about more than just answering phone calls – they are using artificial intelligence, automation, and all the latest cloud tech to manage communication from all different channels.

Some of the trends that are changing the industry are:

This tech-driven approach lets brands give customers a faster, smarter, and way more personal experience.

Colombia’s time zone is a pretty sweet match for some big US cities, which makes for head-to-head collaboration with your clients in real time. When you combine that with people who are naturally good at looking out for customers and a service-oriented mindset in general, you get a pretty smooth ride for both your customers and your business.

As the battle for customer loyalty gets fiercer and fiercer, it is becoming clear that Colombian call centers have all the right stuff. They are the perfect combo of quality, affordability and out-of-the-box thinking. Colombia’s business scene is really taking the tech, education and customer service bits seriously, and it has, as a result, turned into a go-to destination for many businesses worldwide.

If you are a business looking to expand, improve the experience for your customers and cut costs, then Colombia is the place to be. They have got top-notch talent, loads of modern infrastructure, and an outsourcing scene that just keeps on growing.

Sales Rain, a partner who really knows what they are doing and knows the BPO (business process outsourcing) game, will help you set up or expand your operation in Colombia with a fully kitted-out call center and flexible seat leasing options. With Sales Rain, your brand can seamlessly operate in one of the world’s fastest-growing outsourcing markets.

Want to know how Sales Rain can help your brand get a call center up and running in Colombia and start seeing results today?

About Sales Rain: Sales Rain delivers top-notch space solutions, BPO seat leasing services, and offshore staffing that empowers businesses with world-class outsourcing support essential to beat the competitors. The company has gained a strong presence in the Philippines, Colombia, India, the USA, and the Middle East. With dedication to drive the future of outsourcing Sales Rain is known for its high-quality facilities, excellence, expertise, and client-centric approach. Sales Rain offers businesses flexibility, efficiency, and scalable office strategies crafted to their unique needs. 

 

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