The Philippines, the New Call Center Mecca | Sales Rain BPO

The Philippines has quickly become the new call center mecca. According to data collected by the Information Technology and Business Process Association of the Philippines (IBPAP) revenues rose to $13 Billion in 2012 from $11 Billion in 2011 and citing that the country is employing some 780,000 call center agents, from 640,000 in 2011. As of 2011, the Philippines outpaced India and has become the number one provider of outsourcing for voice processes.

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