Hiring an entire team for specific business requirements might be hectic and can consume a lot of resources in the long run. Most businesses seek apt expertise outside the boundaries and outsource their industry requirements.
For instance, the Philippines is an excellent option for business process outsourcing and customer service. You can find the expertise for all kinds of business requirements in this country. Companies can also take office space for rent in this country and operate to increase their grasp in an international market.
Let us take a quick look at why outsourcing customer service, BPO support, and voice campaigns to service providers in this country is ideal.
Reasons for outsourcing BPO needs
- BPO capital of the world
Over the years, the Philippines have become the BPO capital of the world. It has an excellent workforce and expertise in every industrial field. You can also hire customer support, voice-related, and BPO services from top-level service providers without hassle. The initiation of business processes is much faster here.
- Cost-efficient services
Another prime reason for outsourcing such business requirements to this country is cost efficiency. Apart from the minimal cost, a business can afford office space for lease, and you can avail of these services at a meager price. It results in higher flexibility in allocating financial resources and management for all businesses. Companies can save as much as 60% of their expenses by carrying the same services in their countries.
- No language barrier
The natives of this country are not only experts in providing such skills but have a neutral accent that is accepted worldwide. This country has been a colony for centuries. Due to the presence of Americans and Spaniards, a neutral-level English accent has been developed among skilled service professionals. It means Philippine English is acceptable in North America, South America and Europe.
- Exclusive government support
The Philippine government is highly supportive and welcomes such ventures. It offers special incentives in terms of Philippine Economic Zone Authority exemptions. This country’s Board of Investment (BOI) also lends exclusive support to businesses willing to open a branch. These authoritative bodies know that BPO services and outsourcing run 10% of the economy of this country.
The special economic zones in this country offer exclusive office space for lease to all kinds of companies for opening workstations. The IT infrastructure and civil development follow Class A worldwide standards. The availability of proper food, safety and transportation throughout the day also makes this country ideal for such ventures.
Flexibility at its best
Companies can either take an office space for rent or can outsource the requirements to a service provider. It means these companies operating anywhere in the world will find the Philippines the ideal location to open a new branch or can outsource and enjoy excellent prospects.
Both options are perfect for adding an Asian presence to the business portfolio.
Contact us now for a personalized tour of our offices at various locations depending on your branding and needs. We will integrate the needs of you and your team into one place.