Call Center Productivity & Flexible Serviced Office Designs
At this day and age, we have learned to acknowledge the fact that good design has enough power to influence the way we think and behave. And as today’s call center businesses finally see the value of employees truly engaged in their work – a good example of encouraging certain patterns of thought and behavior – they finally realized that maybe they should be paying more attention to their overall office design.
Environmental psychologists are mavens of design for the scientific world. They are the ones who concentrate their attention to sensory experiences, psychosocial factors, psychological drives, and how it influences the effects of being in one space or another. A large number of environmental psychologists are moving what early scientist have learned about how humans experience space into design practice where it can help make people’s lives better.
Among the factors that they focus on is how design affects one’s mood. Through a series of psychological chain reactions, mood influences worker engagement – meaning, a positive state of mind results in enhanced levels of engagement and productivity. So in order to create engaging environments, BPO organizations need to design a workplace that emits positive mood.
Call center employees who work in offices as such convey to their colleagues that their employers value their presence in the team and the contribution that they make to their company – and the good feeling they get from being respected enhances their engagement. Admittedly, it’s easy to come up with mission and vision statements that go on such great lengths to discuss how much professionals are prized by those handing them their paychecks; so instead of paying attention into these proclamations, they focus on interpreting the messages sent by the environment they are placed in. BPO organizations spend tons of their budget on their respective call center workspaces. Hence, it’s no surprise that what they are communicating to the members of the workforce carry more weight than easily generated passages.
Workspaces indicate respect for its users when it supports them as they do their jobs – employees want to do their work well and this creates a big influence in one’s self-identity.
Generally speaking, designers speak to the employees who will work in that space regarding their jobs and how it can be designed in such a way that would optimize their performance. Unfortunately, those offices built out of the said conversations often don’t align. More often than not, it gets designed to look good – to resemble that one workspace seen by the CEO from some magazine spread.
Instead of copying some other aesthetically pleasing space, the main aim of its design should be to be able to help workers do well in contributing to their respective companies. Most workers need acoustical focus in accomplishing certain tasks – a feature that’s hard to achieve in a field of cubicles or amongst a sea of faces sitting at long tables.
One good idea is harnessing the power of color. Whenever people are doing tasks that require a lot of mental work, their environment should be relaxing, and when work is relatively easy, energizing spaces are needed. Individuals feel relaxed around colors that aren’t very saturated but are relatively bright. A moderate visual complexity works best – meaning that space should only have few colors and patterns.
Another suggestion is for call center organizations to leave enough room for their employees to control both their environment and work day. Workers should have a say on the lighting and temperature of their workplace. In addition to this, professionals value companies that allows them to utilize a variety of workspaces depending on their needs.
The design has enough power to enhance an employee’s productivity. Moreover, sincere spaces that reflect their needs and concerns is something that today’s workforce values. One good example of this is the growing number of professionally managed offices such as call center seat leasing and flexible private offices. Though the movement admittedly has gained a lot of critics, there’s no denying that modern professionals lean towards work conditions that help them reach their goals. In addition to this, it gives ample room for recreational activities so that they can take good care of their personal lives too. These are the types of environments that keep them engaged.
And in case you’re in search of a new home that would be beneficial to your team, talk to us today, and we’ll show you a few engaging serviced offices.
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