Position: Sales Associate

Site / Location: IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: 9:00 AM-6:00 PM

Salary Range: ₱ 16,000.00- ₱ 20,000.00

Other Benefits: HMO upon regularization

Name of the Interviewer:    

Phone #/email add: hrph@salesrain.com

Required Manpower: 3

Job Description

We are looking for a stellar Sales Associate to bring clients for our Seat Leasing offices! We are looking for a motivated self-starter who enjoys helping clients find the office venue of their dreams. This Sales Associate is responsible for assisting several clients at a time. They should be great at building relationships, prioritizing tasks, and managing time as well.

Responsibilities:

• Respond to new leads in a timely manner, and maintain consistent follow up to convert into appointments.
• Manage all leads in the contact database system, set and complete tasks in the system, and track all client communications.
• Identify locations that meet prospective client criteria and schedule site visits.
• Stay up to date with the real estate market and trends.
• Have knowledge of the property to answer questions about potential clients and the surrounding neighborhood.

Requirements:

• Proven working experience as a real estate agent.
• Ability to work independently with little management involvement.
• Excellent interpersonal and communication skills, strong sales mentality, and negotiating ability.
• Candidates must be organized, resourceful, detail-oriented, with a friendly focus on customer service.
• With a pleasing personality.
• Full-Time position(s) available.

Position: Reservation Agent 

Site / Location: 27th IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: MID Shift/Night Shift

Salary Range: ₱ 20,000.00- ₱ 30,000.00

Other Benefits: HMO after completing 6 month PLUS 1 Free Dependent 

Name of the Interviewer:

Phone #/email add: hrph@salesrain.com

Required Manpower:

QUALIFICATION REQUIREMENTS

Work Experience :

 Hotel Reservation or Central Reservation Experience Required. Customer Service, Sales or Hospitality experience preferred.

Specific Technical Skills :

• Good knowledgeable of Computer applications
• Proficiency with MS Office (i.e. MS Word, Excel) and other hotel 
• Property Management Systems. RMS Cloud Experience is beneficial but not essential.

Other Capabilities :

• Excellent oral and written communication skills. Adaptive to changing work.
• Schedules and working hours. Customer orientation. Problem-Solving.
• Decision-Making, and Analytical skills. Efficient Multitasking ability.

Job Description:

Key Responsibilities:

Operations

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
• Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
• Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
• Track sales promotions/advertising as required & advised.
• Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
• Send a daily / weekly report to your manager of all statistical information as required in the policies and procedures.
• Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.

Communication

• Ensure that communication with customers, employees and others is honest, open and professional
• Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.
• Foster a harmonious relationship between properties and the Central Reservations Office.
• Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.

ARISE HOTELS AND APARTMENTS (AU client) 

Position: Sales Manager 

Site / Location: 28th Floor IBM Plaza, Eastwood City, Bagumbayan, Quezon City Shift Time: 6AM-3PM 

Salary Range: ₱ 45,000.00- ₱ 60,000.00 

Other Benefits: HMO on the day 1 plus 1 FREE for dependent 

Dept Head/ Interviewer: Rebecca A. Tiongco 

Phone #/email add: 09178750054/rebecca@salesrain.com 

Required Manpower: 1 

What You Can Expect To Do 

This role will see you responsible for identifying, winning and growing new business across a variety of market  segments across Australia. You will drive sales and marketing for the Arise Group in order to maximise the  brand’s growth, visibility and profits. From time to time, the Company may redirect your focus to other regions  as determined by the Company.  

Main Duties/Responsibilities 

1. Manage strategic new business development for all non-national based accounts. Liaise with the Arise Hotel teams and National Sales Manager to pursue and secure opportunities to maximize revenue across key channels including Corporate, Groups and Travel Agencies.  
2. Account Management of the top accounts headquartered in Australia.
3. Ensure all leads and potential business is followed up efficiently.
4. Proactively selling all Arise products and services.
5. Working with the National Sales Manager in the management of any nationally managed accounts i.e. Travel Agencies.
6. Working with the National Sales Manager to achieve more business for the group.
7. Practice yield management to ensure the best possible return for the hotel/group.
8. Conduct presentations to consortia, call centres and bookers of accommodation.
9. Negotiation of rates, terms and conditions.
10. Work with the relevant department(s) to ensure simple clear systems are in place to successfully implement new contracted business.
11. Work with the operational departments to ensure clear systems are in place to achieve excellence in customer service and repeat business from managed accounts.
12. Experience in RMS 9+ Cloud Hospitality Software and CRM Hubspot (desirable) 
13. Provide reporting as evidence of activities 
14. Work with the Sales and Marketing team to ensure the overall strategies of the hotels are achieved.
15. Attend outside sales calls and virtual meetings in the pursuance of the above.
16. Overall responsibility for brand management and corporate identity. 

Essential Skills/Experience 

1. Bachelor degree in Hotel, Tourism or Hospitality equivalent qualification.
2. A good understanding of the Hospitality & Tourism sector in Australia will be advantageous but not  essential. 
3. Proactive approach to conversion, developing and maintaining strong relations with clients and  stakeholders. 
4. Ability to keeps abreast of changes and assesses trends in market conditions, competitor feedback and  consumer buying behaviour to create strategies that drive conversion opportunities. 
5. A strategic and tactical thinker who can establish goals and objectives, set performance targets and deliver  projects on time. 
6. Dynamic, vibrant, confident and professional personality. 
7. Confidence to put forward your ideas and contribute to a dynamic team that makes decisions and acts on  them quickly. 
8. Experience with creating a sales campaign, sales strategy, and sales plan.
9. Ability to work under pressure with competing priorities.
10. Strong analytical and project management skills.
11. Confident and dynamic personality
12. Strong creative outlook.
13. Experience in RMS 9+ Cloud Hospitality Software and CRM Hubspot (desirable)

Personal Attributes 

• Organised and the ability to prioritise competing tasks
• Creative and innovative
• Attention to detail
• Team player
• Strong communication and written skills

Key Performance Indicators 

KPIs will be developed as the role develops.