Sales Associate

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Position: Sales Associate

Site / Location: IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: 9:00 AM-6:00 PM

Salary Range: ₱ 16,000.00- ₱ 20,000.00

Other Benefits: HMO upon regularization

Name of the Interviewer:    

Phone #/email add: hrph@salesrain.com

Required Manpower: 3

 

Job Description

We are looking for a stellar Sales Associate to bring clients for our Seat Leasing offices! We are looking for a motivated self-starter who enjoys helping clients find the office venue of their dreams. This Sales Associate is responsible for assisting several clients at a time. They should be great at building relationships, prioritizing tasks, and managing time as well.

Responsibilities:

  • Respond to new leads in a timely manner, and maintain consistent follow up to convert into appointments.
  • Manage all leads in the contact database system, set and complete tasks in the system, and track all client communications.
  • Identify locations that meet prospective client criteria and schedule site visits.
  • Stay up to date with the real estate market and trends.
  • Have knowledge of the property to answer questions about potential clients and the surrounding neighborhood.

Requirements:

  • Proven working experience as a real estate agent.
  • Ability to work independently with little management involvement.
  • Excellent interpersonal and communication skills, strong sales mentality, and negotiating ability.
  • Candidates must be organized, resourceful, detail-oriented, with a friendly focus on customer service.
  • With a pleasing personality.
  • Full-Time position(s) available.

Digital Marketing Manager

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JOB TITLE: Digital Marketing Manager

Reports To: Operations Manager

Probation Period: 6 months

Site / Location: IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: 6:00 AM-3:00 PM

Salary Range: ₱ 50,000.00- ₱ 80,000.00

Other Benefits: HMO after completing 6 months plus 1 free Dependent

Name of the Interviewer:    

Phone #/email add: hrph@salesrain.com

Required Manpower: 1

 

About The Role


We are looking for a Digital Marketing Manager who is responsible for maintaining a brand’s online presence and sales by working on various marketing campaigns. The duties include researching, strategizing with other professionals and creating content for successful campaigns. This role includes but is not limited to; combining marketing and social media management to enhance the company’s social media presence, interaction with target audiences, promoting the brand’s engaging content, and expanding the opportunities for increasing the revenue. This role will manage various channels like social media networks, Google Ads, website content and email marketing to deliver a persuasive and cohesive marketing message to thei audience. The incumbent will work closely with the Marketing Team and our Commercial Leadership Team based in our Australian head office.


Skills & Experience

  • Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
  • Designs, builds, and maintains our social media presence.
  • Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
  • Monitor, analyze and report on website performance and marketing metrics.
  • Manage and oversee different digital marketing channels.
  • Identifies trends and insights and optimizes spend and performance based on the insights.
  • Brainstorms with the Marketing Team and team for new and creative growth strategies through digital marketing.
  • Collaborates with internal teams to create landing pages and optimize user experience.
  • Instrument conversion points and optimize user funnels.
  • Collaborate with agencies and other vendor partners.
  • Knowledge of CRM systems like MailChimp and Hubspot.
  • Creating Video contents with software such as adobe premiere and aftereffects.
  • Reviewing final layouts and suggesting improvements when necessary.
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.

Requirements and skills

  • 3-5 years of experience in a digital marketing or related role.
  • At least 3 years of hands-on experience with SEM, SEO, Google Analytics and related tools.
  • Proven working experience in digital marketing with Google Certification on Ad Management and Search Engine Optimization.
  • Proven track record in effectively executing various digital marketing campaigns.
  • Ability to interpret web metrics and digital analytics, and translate them into working marketing strategies.
  • Good written, oral, and visual communication skills.
  • Excellent time-management skills.
  • Flexibility and ability to multitask.
  • Keen attention to details.
  • BS/MS degree in Marketing or a related field.
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
  • Experience in optimizing landing pages and user funnels.
  • Solid knowledge of website analytics tools.
  • Working knowledge of ad serving tools.
  • Experience in setting up and optimizing Google Adwords campaigns.
  • Strong analytical skills and data-driven thinking.
  • Up-to-date with the latest trends and best practices in online marketing and measurement.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Good project management skills.
  • Strong communication & stakeholder management skills.
  • Able to produce high quality creative solutions in a fast-paced environment.
  • Creative problem solving and analytical thinking.
  • Strong perspective on the best ways to leverage the different channels for impact, but open to new ideas and ways of doing things.

Mindset and Behaviors

  • Sees value in taking an iterative design approach.
  • Open to taking on new challenges and learning new skills.
  • Collaborative, curious, empathetic, open-minded, innovative.
  • Able to build a sense of trust and rapport among stakeholders.
  • Ownership mindset – fully immersed in all things related to channels; owns results.
  • Willing to learn with a “why not” approach to testing and removing barriers; challenges the status quo.

Key Performance Indicators (KPIs)

  1. Achieve Website Revenue Target and Budget.
  2. Maximize and Achieve EBITDA.
  3. Maximize and Achieve Brand.com Revenue and Budgets.
  4. Create long term growth through leadership sustainability (Succession Planning).

DECLARATION

 

Print Name:

Signature:

Date: 

Revenue Manager

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JOB TITLE: Revenue Manager 

Reports To: Operations Manager

Site / Location: IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: 6:00 AM-3:00 PM

Salary Range: ₱ 50,000 – ₱ 70,000

Other Benefits: HMO after 6 Months plus 1 free Dependent

Name of the Interviewer:    

Phone #/email add: hrph@salesrain.com

Required Manpower:           1

Status: Full Time, Ongoing

Reports To: General Manager – Revenue Management

Contract Period: Probationary

 

Scope of the Role

 

The Revenue Manager is responsible for managing the Revenue Management function for the company and cluster that they are responsible for, including the Airbnb system. It is the Revenue Manager’s responsibility to ensure that each Hotel in the Revenue Manager’s portfolio achieves budgeted RevPAR and has an optimum STR RGI performance. Revenue Manager handles Channel Distribution, ensuring all OTA’s and Brand.com are set up and selling our hotels correctly, including content and connection, including the management and configuration of the Global Distribution System and the integration with the Property Management System and Channel Manager. The Revenue Manager supports the General Revenue Manager in daily revenue management and distribution duties as well as supporting both the General Revenue Manager and Chief Commercial Officer by completing daily, weekly, and monthly reporting functions and tasks as required. The Revenue Manager fills in for the General Revenue Manager in their absence. The Revenue Manager works closely alongside the Revenue Analysts and Revenue Support Officers to achieve revenue targets, complete projects whilst performing the daily revenue management and distribution duties.

 

Main Duties and Responsibilities

The duties and responsibilities are detailed but not limited to:

  1. Pricing and Yield Management for all hotels in the portfolio, including Airbnb.
  2. Analyze daily movements on the occupancy reports and OTA Insight tool.
  3. Focus on Pricing, Market Trends, Competitors and Revenue Analysis on OTA Insight Tool.

Reservation Agent 

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Position: Reservation Agent 

Site / Location: 27th IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: MID Shift/Night Shift

Salary Range: ₱ 20,000.00- ₱ 30,000.00

Other Benefits: HMO after completing 6 month PLUS 1 Free Dependent 

Name of the Interviewer:

Phone #/email add: hrph@salesrain.com

Required Manpower:

QUALIFICATION REQUIREMENTS

Work Experience :

 Hotel Reservation or Central Reservation Experience Required. Customer Service, Sales or Hospitality experience preferred.

Specific Technical Skills :

  • Good knowledgeable of Computer applications
  • Proficiency with MS Office (i.e. MS Word, Excel) and other hotel 
  • Property Management Systems. RMS Cloud Experience is beneficial but not essential.

Other Capabilities :

  • Excellent oral and written communication skills. Adaptive to changing work.
  • Schedules and working hours. Customer orientation. Problem-Solving.
  • Decision-Making, and Analytical skills. Efficient Multitasking ability.

 

Job Description:

Key Responsibilities:

Operations

  • Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
  • Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
  • Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
  • Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
  • Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
  • Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
  • Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
  • Track sales promotions/advertising as required & advised.
  • Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
  • Send a daily / weekly report to your manager of all statistical information as required in the policies and procedures.
  • Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
  • Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
  • Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.

Communication

  • Ensure that communication with customers, employees and others is honest, open and professional
  • Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.
  • Foster a harmonious relationship between properties and the Central Reservations Office.
  • Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.

Revenue Analyst (AU Client)

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ARISE HOTELS AND APARTMENTS (AU client) 

Position: Revenue Analyst 

Site / Location: 28th Floor IBM Plaza, Eastwood City, Bagumbayan, Quezon City Shift Time: 6AM-3PM 

Salary Range: ₱ 35,000.00- ₱ 40,000.00 

Other Benefits: HMO on the day 1 plus 1 FREE for dependent 

Dept Head/ Interviewer: Rebecca A. Tiongco 

Phone #/email add: 09178750054/rebecca@salesrain.com 

Required Manpower: 1 

Scope of the Role 

This role will support the Revenue Manager and the Revenue Team in daily revenue management and  distribution duties as well as supporting the Revenue Manager and Chief Commercial Officer by completing  daily, weekly, and monthly reporting functions. The Revenue Analyst fills in for the Revenue Manager in their  absence. If required, the Revenue Analyst may also be required to support the Reservations Team in Phone,  Email & Chat Handling. 

Main Duties and Responsibilities 

The duties and responsibilities are detailed but not limited to: 

Operations  

  1. Assist the Revenue Manager in retail price management and distribution. 
  2. Analyse daily movements on the daily occupancy report and IVI tool. 
  3. Circulate the Daily Statistics Report when required. 
  4. Assist in updating and the maintenance of Online Distribution Channel content.  
  5. Run displacement analysis and event date analysis reports as required. 
  6. Conduct Rate Parity Audits – weekly 
  7. Ongoing business analysis as required by the Revenue Manager. 
  8. Work closely with the Revenue Manager to develop revenue knowledge and skills. 
  9. Participate in meetings & online meetings as required by the Revenue Manager. 
  10. Run STR reports & analyse business/market segment YoY performance, communicating position to  stakeholders. 
  11. Track sales promotions & advertising as required & advised.
  12. Ensure all marketing information (source, region, market and origin fields) is entered correctly to  ensure the effective tracking and reporting of the information required.
  13. Send daily / weekly report to your manager of all statistical information as required in the policies and procedures.
  14. Assist in monthly reporting on hotel performance and other monthly reporting. 
  15. Analyse and communicate shortfalls in corporate, wholesale and OTAs. 
  16. Analyse successful promotions for prior year/month and upcoming months. 
  17. Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.  
  18. When creating any reservations into RMS, ensuring all Guest Information & Data Fields are accurate.
  19. Carry out any additional duties as required by the Revenue Manager, Chief Commercial Officer or Leadership Team 
  20. Additional duties may also include acting as a Reservation Agent, and performing duties including Phone Call, Email and Chat Handling as the need may be.

Communication  

  1. Ensure that communication with customers, employees and others is honest, open and professional 
  2. Communication with Hotel Managers and Head Office departments on a regular basis as appropriate. 
  3. Foster a harmonious relationship between properties, the Central Reservations Office and Head  Office. 
  4. Notify the Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and  provide appropriate solutions.  

Essential Skills and Experience 

Work Experience:  

  • Minimum 2 years’ experience in Hotel Reservations, Revenue or Operations 
  • Diploma or Bachelor Degree in Tourism Management, Hospitality Management or similar • Excellent excel skills and strong Office (Word, Outlook etc) skills. 
  • Superior attention to detail and time management skills 
  • Strong reporting, analytical and problem solving skills  
  • Experience in handling Online distribution channels’ backend desired. 

Technical Skills:  

  • Strong Knowledge of Computer applications; 
  • Hotel Property Management Systems experience; 
  • Previous experience in a Revenue Management system is beneficial but not essential. 
  • RMS 9+ Cloud experience is beneficial but not essential.  

Knowledge, Skills and Other Competencies: 

  • Verbal and written communication skills;
  • Flexibility with changing work schedules and working hours;  
  • Customer centric;  
  • Problem-Solving skills; 
  • Decision-Making skills; 
  • Analytical skills; 
  • Efficiency; 
  • Ability to multitask. 

Key Performance Indicators (KPIs) 

  1. Achieve Revenue Target and Budget for the Department 
  2. Achieve STR Growth YoY 
  3. Achieve EBIDTA 
  4. Work accuracy at 95% accuracy 

Sales Manager (AU Client)

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ARISE HOTELS AND APARTMENTS (AU client) 

Position: Sales Manager 

Site / Location: 28th Floor IBM Plaza, Eastwood City, Bagumbayan, Quezon City Shift Time: 6AM-3PM 

Salary Range: ₱ 45,000.00- ₱ 60,000.00 

Other Benefits: HMO on the day 1 plus 1 FREE for dependent 

Dept Head/ Interviewer: Rebecca A. Tiongco 

Phone #/email add: 09178750054/rebecca@salesrain.com 

Required Manpower: 1 

What You Can Expect To Do 

This role will see you responsible for identifying, winning and growing new business across a variety of market  segments across Australia. You will drive sales and marketing for the Arise Group in order to maximise the  brand’s growth, visibility and profits. From time to time, the Company may redirect your focus to other regions  as determined by the Company.  

Main Duties/Responsibilities 

  1. Manage strategic new business development for all non-national based accounts. Liaise with the Arise Hotel teams and National Sales Manager to pursue and secure opportunities to maximize revenue across key channels including Corporate, Groups and Travel Agencies.  
  2. Account Management of the top accounts headquartered in Australia.
  3. Ensure all leads and potential business is followed up efficiently.
  4. Proactively selling all Arise products and services.
  5. Working with the National Sales Manager in the management of any nationally managed accounts i.e. Travel Agencies.
  6. Working with the National Sales Manager to achieve more business for the group.
  7. Practice yield management to ensure the best possible return for the hotel/group.
  8. Conduct presentations to consortia, call centres and bookers of accommodation.
  9. Negotiation of rates, terms and conditions.
  10. Work with the relevant department(s) to ensure simple clear systems are in place to successfully implement new contracted business.
  11. Work with the operational departments to ensure clear systems are in place to achieve excellence in customer service and repeat business from managed accounts.
  12. Experience in RMS 9+ Cloud Hospitality Software and CRM Hubspot (desirable) 
  13. Provide reporting as evidence of activities 
  14. Work with the Sales and Marketing team to ensure the overall strategies of the hotels are achieved.
  15. Attend outside sales calls and virtual meetings in the pursuance of the above.
  16. Overall responsibility for brand management and corporate identity. 

Essential Skills/Experience 

  1. Bachelor degree in Hotel, Tourism or Hospitality equivalent qualification.
  2. A good understanding of the Hospitality & Tourism sector in Australia will be advantageous but not  essential. 
  3. Proactive approach to conversion, developing and maintaining strong relations with clients and  stakeholders. 
  4. Ability to keeps abreast of changes and assesses trends in market conditions, competitor feedback and  consumer buying behaviour to create strategies that drive conversion opportunities. 
  5. A strategic and tactical thinker who can establish goals and objectives, set performance targets and deliver  projects on time. 
  6. Dynamic, vibrant, confident and professional personality. 
  7. Confidence to put forward your ideas and contribute to a dynamic team that makes decisions and acts on  them quickly. 
  8. Experience with creating a sales campaign, sales strategy, and sales plan.
  9. Ability to work under pressure with competing priorities.
  10. Strong analytical and project management skills.
  11. Confident and dynamic personality
  12. Strong creative outlook.
  13. Experience in RMS 9+ Cloud Hospitality Software and CRM Hubspot (desirable)

Personal Attributes 

  • Organised and the ability to prioritise competing tasks
  • Creative and innovative
  • Attention to detail
  • Team player
  • Strong communication and written skills

Key Performance Indicators 

KPIs will be developed as the role develops.

Sales Associate

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SALES RAIN BPO, INC (US client)

Position: Sales Associate 

Site / Location: IBM Plaza, Eastwood City, Bagumbayan, Quezon City

Shift Time: 9:00 AM-6:00 PM

Salary Range: ₱ 16,000.00- ₱ 20,000.00

Other Benefits: HMO upon regularization

Name of the Interviewer: Vinay Kumar 

Phone #/email add: 09278364660/vin@salesrain.com

Required Manpower: 1

 

Job Description

We are looking for a stellar Sales Associate to bring clients for our Seat Leasing offices! We are looking for a motivated self-starter who enjoys helping client find the office venue of their dreams. This Sales Associate is responsible for assisting several clients at a time. They should have great at building relationships, prioritizing tasks, and managing time as well.

Responsibilities:

  • Respond to new leads in a timely manner, and maintain consistent follow up to convert into appointments.
  • Manage all leads in contact database system, set and complete tasks in the system, and track all client communications.
  • Identify location that meet prospective client criteria and schedule site visit.
  • Stay up to date with the real estate market and trends.
  • Have knowledge of the property to answer questions about potential clients and the surrounding neighborhood.

Requirements:

  • Proven working experience as a real estate agent
  • Ability to work independently with little management involvement
  • Excellent interpersonal and communication skills, strong sales mentality, and negotiating ability.
  • Candidates must be organized, resourceful, detail-oriented, with a friendly focus on customer service.
  • With pleasing personality.
  • Full-Time position(s) available.

Recruiter

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SALES RAIN BPO INC.

Position: Recruiter

Site / Location: 27th Floor IBM Plaza Eastwood City, Bagumbayan, Quezon City

Shift Time: 9AM-6PM 

Salary Range: ₱ 18,000.00- ₱ 25,000.00

Other Benefits: HMO upon completing 12 months 

Name of the Interviewer: Rebecca A. Tiongco

phone #/email add: 09178750054/ rebecca@salesrain.com

Required Manpower: 1

 

Main Job Tasks and Responsibilities

>Develop and execute recruiting plans.

  • Work with hiring managers on recruiting planning meetings.
  • Create job descriptions.
  • Lead the creation of a recruiting and interviewing plan for each open position.
  • Efficiently and effectively fill open positions.
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Develop a pool of qualified candidates in advance of need.
  • Research and recommend new sources for active and passive candidate recruiting.
  • Build networks to find qualified passive candidates.
  • Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.
  • Utilize the Internet for recruitment.
    –Post positions to appropriate Internet sources.
    –Provide information to the team managing company’s website career page.
    –Research new ways of using the Internet for recruitment.
    –Use social and professional networking sites to identify and source candidates.


>Network through industry contacts, association memberships, trade groups and employees.

  • Locate and document where to find ideal candidates.
  • Aid public relations in establishing a recognizable “employer of choice” reputation for the company, both internally and externally.
  • Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads.
  • Create contacts within industry.
  • Maintain regular contact with possible future candidates.

>Coordinate and implement college and other recruiting initiatives.

  • Coordinate college recruiting initiatives.
  • Attend career fairs for recruiting and company recognition.
  • Develop working relationships within colleges to aid in recruiting.
  • Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs.


>Administrative duties and recordkeeping.

  • Manage the use of recruiters and headhunters.
  • Review applicants to evaluate if they meet the position requirements.
  • Conduct prescreening interviews.
  • Maintain all pertinent applicant and interview data in the database
  • Assist in performing reference and background checks for potential employees.
  • Assist in writing and forwarding rejection letters.
  • Assist in interviewing and selecting employees onsite.
  • Assist in preparing and sending offer packages.
  • Assist in preparing and sending new employee orientation packages.
  • Perform other special projects as assigned.

Property Management Executive

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Site / Location : IBM Plaza/ Eastwood City 

Client / Campaign : AU/ Hotel Industry 

Scope of the Role: 

We have an opportunity for a Property Management Executive to join our friendly team. We are a dedicated & friendly bunch and are keen to continue to give our clients the best  possible service. With this reputation we are looking for someone who is dedicated,  professional and eager to be part of our tight knit team. 

Main Duties and Responsibilities: 

The duties and responsibilities are detailed but not limited to:  

  1. Generate the list as required for rent and invoice arrears, renewals, routine inspections from Property Management.
  2. Prepare lease agreement to upcoming new tenant and renewal tenants with Realworks. 
  3. Send off arrear reminders on daily basis
  4. Request bond lodgment details on RTA website.
  5. Draft emails with templates for property managers.
  6. Advertising of rental properties through realestate.com.au
  7. Collection and process all applications from 2Apply.
  8. Assist property manages with admin tasks and paperwork as required.

Essential Skills and Experience  

  • Excellent communication skills
  • Professional corporate presentation
  • Proficiency in the Microsoft Office Suite
  • An eye for detail
  • Organized, efficient and pro-active
  • Passion for property and a desire to succeed
  • Knowledge of below system will be priority of consideration:

                    Property Me 

                    Docusign 

                    Realworks 

                    Realestate.com.au 

                    2Apply 

                    Airtable

 

Reservation Agent (AU Client)

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Site / Location : IBM Plaza Eastwood City 

Client / Campaign : AU client 

Main Duties and Responsibilities 

The duties and responsibilities are detailed but not limited to: 

Operations 

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring  utilization of and adherence to the Quality guidelines as required by Clients. 

• Ensure all guests are aware of operational policies – credit card, cancellations, car parking  and check in/check out times, etc.  

• Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is  sold. Sell peak rates at every available opportunity. Sell from the highest room category down  on every enquiry.  

• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as  yield events or opportunities.  

• Focus on the conversion of booking enquiries to achieve occupancy and average rate  budgetary targets. 

• Sell all rooms at a rate that maximizes owner returns and management commission and upsell  property facilities (parking, breakfast, transportation arrangements, etc.  

• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart  & allocate rooms where possible + hold rooms where necessary.  

• Track sales promotions/advertising as required & advised.  

• Ensure all marketing information (source, region, market and origin fields) is entered  correctly to ensure the effective tracking and reporting of the information required.  

• Send daily / weekly report to your manager of all statistical information as required in the  policies and procedures.  

• Monitor Personal Inbox for policy/process updates, action items, promotions & internal  communications.  

• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief  Commercial Officer. 

• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are  accurate.  

• Assist guests on self-check-in kiosks after hours. 

• Handles Airbnb enquiries and communication process coordination.

Communication

• Ensure that communication with customers, employees and others is honest, open and  professional  

• Communication with Hotel Managers and Head Office departments on a regular basis  as appropriate.  

• Foster a harmonious relationship between properties and the Central Reservations  Office.  

• Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues  immediately as they arise and provide appropriate solutions.  

Essential Skills and Experience 

Work Experience:  

• Hotel Reservations or Central Reservation Experience required 

• Customer Service, Sales or Hospitality experience preferred. 

Technical Skills:  

• Good Knowledgeable of Computer applications; 

• Proficiency with MS Office applications (i.e. MS Word, Excel); 

• Hotel Property Management Systems experience; 

• RMS 9+ Cloud experience is beneficial but not essential.  

Knowledge, Skills and Other Competencies: 

• Verbal and written communication skills;  

• Flexibility with changing work schedules and working hours;  

• Customer centric;  

• Problem-Solving skills; 

• Decision-Making skills; 

• Analytical skills; 

• Efficiency; • Ability to multitask.

Key Performance Indicators (KPIs) 

• Revenue 

• Conversion 

• AHT 

• Productivity 

• Attendance  

• Quality